First World Hotel Genting Highlands
Dear Manager,
I had no trouble finding the hotel thanks to the tacky colours of the walls:
As soon as I walked in, I felt like I was at an airport terminal:
There were so many reception counters! We had to get a ticket, sit in the airport-style seats and wait for our number to be called. I had to wait for about two hours. Two hours! I went there to have a great vacation, not to feel like that guy from the movie Terminal.
Ok, I have to give you props for the beautiful jungle theme at the front entrance. The figurines resembling animals and the animal sounds in the background was a nice touch. In fact, that was the only reason why I had the patience to wait for 2 hours.
When I finally went up to the room, I realized it’s true what they say - you get what you pay for. While I had the impression that I was getting a great bargain (the hotel price was ridiculously low) the room resembled a dungeon. This is the picture you have on your website:
The only difference is, let’s see.. the beds were a lot smaller, there was nothing else in the room except beds and a wardrope, the bedsheets were yellow and ugly and stained, the lighting was terrible, and there was no window. I repeat, no window.
Needless to say, I left. And my room was paid for in full.
Yours sincerely,
Lost revenue
Evaluation
Service: 1/10 (2 hours waiting)
Room: 1/10 (disgusting)
Location: 9/10 (easy to find)
Price: Doesn’t matter, I wouldn’t stay there even if they paid me to
Popularity: 88% [?]
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